Customer Service

Return Instructions

To return an unopened box of products, simply write REFUSE-RETURN TO SENDER on the package and give back to the postal service.

Otherwise please follow these instructions:

Place any unopened* NorthStar Nutritionals bottles you wish to return in a box.
Insert a note with your full name and email address so your account can be located.
Write the following on the front of the box:

NorthStar Nutritionals Returns
1900 Industrial Park Rd
FEDERALSBURG MD 21632

Arrange for the box to be shipped with a postal carrier like UPS, Fed-Ex, or the USPS.
Please allow 14-21 business days for any refunds to be processed.

Please click here to have your NorthStar Nutritionals supplements removed from future automatic deliveries.

If you’d like to continue to receive shipments but adjust the delivery of your AutoDelivery Service shipments, please call 1-800-913-2592 (International customers use 1-443-353-4354).

If you would like to send us an e-mail with your request, please fill out the form below:

Contact Information

Request Type

First Name

Last Name

Street Address

City

State/Province

Zip/Postal Code

Questions/Comment

Please note: By clicking submit, you authorize NorthStar Nutritionals to use your comments in our marketing materials. Rest assured, we respect your privacy and we will never use your full name or other personal information in our marketing materials.

Contact Customer Service at Northstar Nutritionals

NorthStar Nutritionals

Customer Service:
PO Box 913
Frederick, MD 21705-0913
1-800-913-2592
1-443-353-4354 (International Customers)

Hours:
Mon-Fri between 8 a.m. and 8 p.m. ET
Saturday between 9 a.m. and 5 p.m. ET

Place Orders:
NorthStar Nutritionals
PO Box 913
Frederick, MD 21705-0913

Send Returns:
NorthStar Nutritionals Returns
1900 Industrial Park Rd
FEDERALSBURG MD 21632

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