CONTACT US
Before contacting us, please review
the FAQ's page to see if your question has already been addressed. Thank
you.
Address for placing orders:
NorthStar
Nutritionals
PO Box 970
Frederick, MD 21705
Address to send returns:
You must call
for a return authorization number:
1-800-913-2592
Phoenix 2
Fulfillment Center
99 Beaver Brook Rd.
Lincoln Park, NJ 07035
Attn:
NSN Returns
For general customer service
questions:
1-800-913-2592
Hours: 9:00 AM - 5:00 PM EST,
Monday - Friday
New: 10:00 AM - 3:00 PM EST, Saturday
nsncs@northstarvitamins.com
MARKETING AND PRODUCT QUESTIONS CONTACT:
nsncs@northstarvitamins.com
NorthStar
Nutritionals' Customer Service
PO BOX
960
Frederick, MD 21705-0960
RETURNS
Need
to return a product? Follow the easy steps outlined below to expedite a refund
or replacement.
1. Call Customer Service at
1-800-913-2592 and request a Return Authorization
Number.
2. Give the Customer Service Representative
(CSR) your Name, Customer Number, Order Number, and the Name or Number of the product you
are returning. All these items appear on your packing
slip.
3. Don't have your packing slip? No problem!
Although it may take a few minutes longer, give the CSR your ZIP code and last name and the
other information will be retrieved from our
database.
4. The CSR will give you a Return
Authorization Number. Write this number on the return label provided to you on
your packing
slip. If you cannot find the packing slip return label, be sure to write the
Return Authorization Number on the outside of the package you are returning. This will
expedite processing of the return.
5. If possible,
enclose a copy of your packing slip with the returned product.
6. Affix the return label to the package or address the
package to: NorthStar Nutritionals Distribution Center - Phoenix 2 Fulfillment
Center, 99 Beaver Brook Rd, Lincoln Park, NJ 07035.
