CONTACT US
Before contacting us, please review the FAQ's page to see if your question has already been addressed. Thank you.

Address for placing orders:
NorthStar Nutritionals
PO Box 970
Frederick, MD 21705
 
Address to send returns:
You must call for a return authorization number:
1-800-913-2592

Phoenix 2 Fulfillment Center
99 Beaver Brook Rd.
Lincoln Park, NJ 07035
Attn: NSN Returns

For general customer service questions:
1-800-913-2592
Hours: 9:00 AM - 5:00 PM EST, Monday - Friday
nsncs@northstarvitamins.com

MARKETING AND PRODUCT QUESTIONS CONTACT:
nsncs@northstarvitamins.com

NorthStar Nutritionals' Customer Service
PO BOX 960
Frederick, MD 21705-0960

 
RETURNS
Need to return a product? Follow the easy steps outlined below to expedite a refund or replacement.

1. Call Customer Service at 1-800-913-2592 and request a Return Authorization Number.

2. Give the Customer Service Representative (CSR) your Name, Customer Number, Order Number, and the Name or Number of the product you are returning. All these items appear on your packing slip.

3. Don't have your packing slip? No problem! Although it may take a few minutes longer, give the CSR your ZIP code and last name and the other information will be retrieved from our database.

4. The CSR will give you a Return Authorization Number. Write this number on the return label provided to you on your packing slip. If you cannot find the packing slip return label, be sure to write the Return Authorization Number on the outside of the package you are returning. This will expedite processing of the return.

5. If possible, enclose a copy of your packing slip with the returned product.

6. Affix the return label to the package or address the package to: NorthStar Nutritionals Distribution Center - Phoenix 2 Fulfillment Center, 99 Beaver Brook Rd, Lincoln Park, NJ 07035.